Returns

We hope you will be satisfied with your order however if you have any concerns please contact us as soon as possible, within 14 Days, and we will do our best to correct the problem.

Unfortunately we do not usually accept returns once items are branded / personalized except if the item is faulty or we have made a mistake with the embroidery (see below for t&C’s when supplying your own garments). Items must be returned unused and unwashed.

To avoid disappointment please check all sizes carefully, we can supply more detailed size measurements on request for most garments if needed. Sizing can vary across different brands of clothing. There is a limited selection of sample garments in the office to view. Before we embroider your items we will email you a photo of a stitched out sample of your logo / text for your approval. It is vital that you check this sample carefully for spelling, colour or layout mistakes so we can make any corrections before we start production.

NOTE: When supplying your own items for embroidery you will be agreeing to our T&C's

1) Garments will always be handled & embroidered with extreme care, however embroidery of customers own items is done so at customers own risk.

2) Assegai / Burton Embroidery will not be held responsible for any loss or damaged caused during embroidery or shipping of garments.

3) On receipt, garments are checked and you will be notified if any damage or faults are noticed however we are not liable if any damage / faults are overlooked and items are embroidered.

4) Customers are responsible for arranging their own replacements for any faulty garments that are sent to us for embroidery.

5) New logo's / text are setup into embroidery files and a photo of an embroidered sample will be emailed to you for approval before garments are embroidered. Colours, embroidery size & positions will also be confirmed. Assegai / Burton embroidery are not liable for any embroidery mistakes once you have given approval.

6) It is not advisable to supply irreplaceable or sentimental items. Although the risk is small, machines can develop unexpected faults which could cause damage to the garments during embroidery.